Privacy Policy

Some key terminologies are explained as follows, and throughout this document:

1. Brimming Grace Capital Pvt Ltd (“Chat Sense.in”, “Chat Sense”, “Chat Sense”, “we”, “us”, or “our”, ”Company”) is the company that collects and processes personal data for the purposes described in this Policy.

2. Personal Data is any information relating to an identified or identifiable natural person (“Data Subject”).

3. Client or Clients is a legal business entity with whom Chat Sense has an agreement to providing the services.

This policy (“Privacy Policy”), together with the terms and conditions, and all their policies listed as part of the service, underlines the privacy practices of the company regarding collection, use and safeguard of your information through the services offered during the contract period. By using, registering or signing up for the service, you accept the terms of this Privacy Policy. If you do not accept any of these terms, your usage of the service will be revoked. Your clicking of the “agree” button and submission of personal information by you (or a representative on behalf of you) to the company will be deemed as your acceptance of this privacy policy and agree to be contacted by us to inform you about products and/or services and/or upcoming benefits offered by us or any of our affiliates or any other sub- domains. This privacy policy is an electronic record in terms of the information technology Act, 2000 (as amended/re-enacted from time to time) (“IT Act”) and rules thereunder, and, amongst others, is published in accordance with the provisions of rule 3 (1) of the information technology (Intermediaries Guidelines) rules, 2011, which mandates for publishing of rules and regulations, privacy policy and terms of use for access or usage of the solution. This privacy policy is an electronic record, generated by a computer system and does not require any physical or digital signatures. This privacy policy is meant to help you understand what information we collect, why we collect it and what you can do to protect your information.

1. Chat Sense

Chat Sense is a business messaging suite (SAAS) that is powered by the Brimming Grace Capital Pvt Ltd. The product providing a platform that allows our clients to store, manipulate, analysis and transfer messages between their business systems and their clients on a variety of Chat Sense providing and third party messaging channels.

2.Collection And Use Of Personal Data

Chat Sense collects information, including personal data, for the following reasons:

• To understand and enhance our services and website
• Providing and managing the service
• Internal business purposes
• Communicating with you and marketing team
• Recruiting and managing personnel

We seek this personal information either to (a) validate and process your request for the usage of the service or (b) assist the company and/or any of its affiliates to handle and meet your requirements and/or transactions, if any, or (c) improve the quality of the solution or (d) assist you in determining the services best suited for your needs or (e) facilitate our internal business operations, including the fulfilment of any legal and regulatory requirements (f) resolve disputes or troubleshooting problems or (g) detect and protect ourselves against any error, fraud and other criminal activity or (h) enforce our terms and conditions or (i) as otherwise described to you at the time of collection.

In order to providing our services to our clients we collect the user`s name, email address and phone number. These details are used only to identify the users and deliver the content that they need. In order to providing our service, we may require you to providing us, either directly or indirectly, with certain personally identifiable information, including but not limited to user name, and Oath credentials. The information that we request will be retained by us and used as described in this privacy policy.

The web application uses third party services that may collect information used to identify you. Links to privacy policies of third party service providers used by Chat Sense:

Google Sign-in and Google Drive Services https://www.google.com/policies/privacy/

Facebook Sign-in Service https://www.facebook.com/policy.php

This Policy is not intended to place any limits on what we do with data that is aggregated de-identified so it is no longer associated with any individual (Data Subject) or client of the services

Chat Sense services are not directed to children under 16. If you learn that a child under 16 has providing us with personal data without consent, please contact us.

2.1 Client information

While you use our services, you`re trusting us with your information. We see it as a responsibility and will work hard to protect your data and information and put you in charge. Chat Sense is committed to the protection of personal data, including data that we use for our own purposes, and that we maintain on behalf of our clients.

2.2 Message storage

Chat Sense saves your messages for 15 calendar days for your convenience if you want to extend the duration for message data you may contact to the customer support for the following requirement.

3. Providing and managing the Service

In the course of providing the service, Chat Sense may receive, access, analyses, process and maintain your personal data.

Our clients determine the types of personal data that will be collected and used within the service, how it will be used and disclosed, and how long it will be stored. For any questions related to how your personal data is used by our clients, please contact them directly.

Service data is the information that is processed on behalf of our clients during provision of the service.

This data privacy statement explains how and what personal data we collect from you through our website. Personal data means all data that can relate to you personally, such as your name, address, email account(s), user behaviour.

Chat Sense privacy practices related to service data are not covered by this privacy policy. They are detailed in the Chat Sense service data privacy statement below.

Your data is stored in secure cloud servers and we try our best to encrypt all personally identifiable information.

If you require us to delete your account data, you can request so by sending us an email on help@chatsense.in.

Upon termination, all your data (contacts, conversations, etc.) is deleted permanently from our database after 90 days unless you request otherwise.

Account Information, including contact information, user profile information, and information about your payment method, is collected from you when you register or authenticate into our service and is used to manage payment for the service, enable us to providing support, and facilitate communication.

Chat Sense`s privacy practices related to account Information are detailed below and throughout this privacy policy.

Chat Sense`s privacy practices related to service Usage Information are detailed below and throughout this Privacy Policy.

How you use the service. Service usage information is collected, including information about how you are accessing and using the service. We use this information to understand and improve our services, and to investigate and prevent security issues, abuse, and fraud.

Storing your IP Addresses. We collect the IP (Internet protocol) addresses of all visitors to our website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our website activity, and to monitor and improve our website. In addition to the information described above, our Website uses Cookies. Please refer to the cookie policy below for additional details.

3.1 Internal Business Purposes

Chat Sense collects the following information from you through our website, social media, and their channels for the following purposes:-

3.2 WhatsApp Message Policy

WhatsApp may change acceptable message types and related policies at their absolute discretion at all times.

The client may only initiate chats if you are sending a transactional notification, and only via approved message templates (as defined in WhatsApp documentation), subject to applicable pricing. Any message templates must comply with WhatsApp`s terms, and only be used for their designated purpose. WhatsApp has the right to review, approve and reject any message template at any time. — client acknowledges that they are responsible for the variable message template costs, billed by Chat Sense.

If a person initiates a chat with client, you may continue that conversation via WhatsApp for up to 24 hours after the last message sent to you by that person without charge (“client Service Window”). Outside of the client service window, client may only send messages via approved message templates, for which Chat Sense will bill and charge client the applicable rate.

Client may use automation when responding during the client service window, but must also have available prompt, clear, and direct escalation paths to human agents

4. Communicating with you and marketing practices

Responding to your request for a product demo:- When you request a free demo, we may collect your first and last name, job title, WhatsApp number, business email address, and information about your company. We use this information to contact you and otherwise facilitate your free demo.

Responding to your inquiries:- When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our client service and service offerings (including the Service and Website).

Informing you about products and services:- We may use your contact information for our own marketing or advertising purposes. We do not sell or rent your personal data to third parties. You can opt out of these at any time by following the steps outlined below.

Opt out of our emailing list.

Send us a communication to request deletion of your contact details.

5. Recruiting and managing personnel

Processing your job application:- If you apply for a job at Chat Sense, you have to providing us with certain personal data about yourself, such as information contained in a resume, cover letter, or similar employment-related materials. We use this information for the purpose of processing and responding to your application for current and future career opportunities.

Managing employees and contractors:- If you join the Chat Sense team as an employee or contractor, we will use the information you providing, as well as information we create about you, for human resources purposes including verifying your eligibility and qualifications, performance management, to providing compensation and benefits, investigate incidents, and otherwise facilitate the relationship.

5.1 Collecting payment for the Service

For clients that purchase a paid version of our service, we collect and process information about how you use the service, and your account information (including contact information, user profile information, and information about your payment method) for the purpose of billing you.

5.2 Collecting payment for the Service

As a matter of practice, Chat Sense does not disclose, trade, rent, sell or otherwise transfer personal data, except as set out in this policy.

We may transfer or disclose personal data as follows:

Service provider arrangements:- We may transfer (or otherwise make available) personal data to third parties who process it on our behalf for the purposes noted above. These third parties may access, process or store personal data in the course of providing these services, but based on our instructions only. As of the date hereof, these third party provider include technical operations such as database monitoring, data storage and hosting services and client support software tools.

Changes to our Business Structure:- Chat Sense may share or disclose data if we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Chat Sense’s assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).

Compliance with Laws:- Chat Sense and our partner service providers of their countries may share or disclose personal data to comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.

Enforcing Our Rights, Preventing Fraud, and Safety:- Chat Sense may share or disclose data to protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigation and preventing fraud.

7. Your Rights Access and Correction of Personal Data

If we receive a request from an individual to access or update personal data we have collected on behalf of a particular client, we will direct that individual to the relevant client. We will assist our clients wherever possible in responding to individual access requests. If you submit personal data via our website or otherwise providing us with your personal data, you may request access, updating or correction of your personal data by submitting a written request to us. We may request certain personal data for the purposes of verifying your identity.

8. How We Protect personal data

Chat Sense takes security of user data seriously. We take various steps to protect information you providing to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.

To learn more about current practices and policies regarding security and confidentiality of personal data and other information, please see our security practices we keep that document updated as these practices evolve over time.

9. Cookie Policy

Chat Sense uses cookies and similar technologies, to record log data. We use both session-based and persistent cookies. We place both permanent and temporary cookies in your device in relation to the services. Some cookies are associated with your account and personal data in order to remember that you are logged in and which parts of the service or website you are logged into. Information collected by cookies and other technologies are treated as non-personal information. However, to the extent that IP addresses or similar identifiers are considered personal information by local law, we treat any information linked to such identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we will treat the combined information as personal information.

Their cookies are not tied to your account but are unique and allow us to carry out site analytics and customization, among other similar things. If you access the services through your browser, you can manage your cookie settings there but if you disable some or all cookies you may not be able to use the services

Chat Sense sets and accesses our own cookies on the domains operated by Chat Sense and its affiliates. In addition, we use third parties like Google Analytics for website analytics. You may opt-out of third party cookies from Google Analytics on its website

10. Updates to this Privacy Policy

This privacy policy may be updated periodically to reflect changes to our personal data handling practices. The revised privacy policy will be posted on the website. If you continue to use the service or the website after the changes are in effect, you agree to the revised notice.